Terms and Conditions

3.1 Registration: You must create an account to use our Service. You agree to provide accurate, current, and complete information during registration. All users must select a role (Patient, Therapist, or Doctor) during registration.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access.

3.3 Role-Based Access: Different user roles have different access levels and responsibilities. You agree to use your account only for its intended purpose. Unauthorized role escalation or access attempts are strictly prohibited.

3.4 Account Approval: Therapist and Doctor accounts require verification and admin approval before full access is granted. Therapists must provide valid identification (Aadhaar number), professional license details, certification documents, and profile photographs as part of the approval process.

3.5 Account Deletion: You may request account deletion at any time. Due to medical record retention requirements under Indian law, your data will be soft-deleted (deactivated) and retained for up to 7 years before permanent deletion.

4.1 Medical Information: You agree to provide accurate medical information including medical history, current conditions, emergency contact details, and treatment location. Incomplete or inaccurate information may affect your care.

4.2 Appointments: Appointments are tracked with unique session codes (e.g., PT-YYYYMMDD-XXXX). You agree to attend scheduled appointments or provide reasonable notice for cancellations. Repeated missed sessions may result in account restrictions.

4.3 Home Visits: For home-based treatments, you agree to provide a safe and appropriate environment for therapist visits and accurate address information. You may optionally share your home location coordinates for improved service delivery.

4.4 Session Check-in: Patients are required to approve therapist check-ins at the start of each home visit session. This ensures both attendance verification and your awareness of the session.

4.5 Feedback: After each session, you may provide ratings and feedback regarding the treatment received. This helps us maintain quality of care.

5.1 Qualifications: Therapists must maintain valid professional licenses and certifications as required by applicable laws. You must provide your professional license number or, if unavailable, an alternative identification.

5.2 Account Approval: Your account requires admin approval for general access, and separate feature-specific approvals for treatment plans, report submission, and attendance marking.

5.3 Professional Conduct: Therapists agree to maintain professional standards of care and conduct in all patient interactions. Maximum 4 appointments may be scheduled per day.

5.4 Session Reports: Therapists are required to submit daily analytical reports for each patient session, including treatment notes, progress assessment, and relevant observations.

5.5 Profile Changes: Any changes to your professional profile (specialization, experience, etc.) must be submitted as a profile change request and approved by an administrator.

7.1 Service Fees: Fees for physiotherapy services are communicated before treatment begins and are subject to the fee schedule in effect at the time of service.

7.2 Payment Methods: Payments are accepted through both online methods (UPI, bank transfer) and offline methods (cash). We do not store sensitive financial data such as bank account numbers or card details on our platform.

7.3 Payment Records: Payment records and session history are maintained in the system for your reference. You can view your treatment and payment history through your dashboard.

7.4 Missed Sessions: You will not be charged for sessions that were not conducted. If a session is cancelled by the therapist, due to therapist reassignment, or marked as missed, no payment is required.

8.1 Appointment Types: Our platform supports various appointment types including Initial Assessments, Follow-up Sessions, Treatment Sessions, Consultations, and Emergency Sessions.

8.2 Rescheduling: Appointments may be rescheduled subject to a maximum reschedule limit. Reschedule requests can be initiated by patients, therapists, or administrators and may require approval.

8.3 Treatment Plans: Treatment plans define the number of sessions, duration, and schedule for your physiotherapy program. Changes to treatment plans may require doctor or admin approval.

8.4 Therapist Availability: Therapist availability depends on their schedule, leave status, and existing appointments. The platform checks for appointment conflicts to prevent double-booking.

13.1 By You: You may request account termination at any time by contacting us. Your data will be soft-deleted in accordance with our Privacy Policy and medical record retention requirements.

13.2 By Us: We may suspend or terminate your account for violation of these Terms, for prolonged inactivity, failure to meet verification requirements, or at our discretion for safety concerns.

13.3 Therapist Termination: Therapist accounts may be deactivated if approval is revoked, contracts expire, or professional conduct standards are not met.

13.4 Effect of Termination: Upon termination, your active appointments will be cancelled or reassigned. Medical and treatment records will be retained as required by law (minimum 7 years).